Delivery and returns
DELIVERY OF YOUR ORDERS
We deliver all over the world.
- In France, the delay is 3 to 5 working days.
- In the European Union, the announced deadline is 5 to 8 working days
- In the rest of the world, the deadline is 8 to 12 working days
Note:the COVID crisis can impact delivery times.
RETURNS AND REFUNDS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in its original condition.
To be eligible for a return, your item must be unused and in its original condition.
To make a return, you must show us a receipt or proof of purchase.
The refund is made within 14 days from the date the return was received by our warehouse if all the conditions mentioned in the return procedure are met.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We let's exchange an item only if it is defective or damaged. If in this case you want to exchange it for the same item, send us an e-mail atinfo@ckozee.com and send us your article to: 12 RUE MAATI BAKHAY, Rabat, 07, 10000, Morocco.
Shipping
To return a product, you must send it by post to: 12 RUE MAATI BAKHAY, Rabat, 07, 10000, Morocco.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.